Anyone can say they can provide superior service and support. At ATCOM, we would rather let our actions and our customers do the talking for us.
ATCOM offers an in-house, locally operated help desk. You should not have to wait for a technician to come in from a service call to have your questions answered. That is why we have factory certified technicians ready to answer your questions from 8 a.m. to 5 p.m. Monday through Friday. They also provide remote support with 95 percent of all service calls being handled from our help desk.
Project Management and Training:
ATCOM provides a dedicated project manager on every install. It takes a special detail-oriented person with great listening skills to be a project manager. We also offer extensive on-site user training and free educational seminars.
We also offer the most highly trained engineers in the business. Did you know our average tenure is 16 years? That’s unheard of in our industry. ATCOM’s service is designed to meet the individual needs of your business as you strive to moderate costs, increase productivity and streamline internal processes.
But really why listen to us? Listen to our clients! Check out these links to see why ATCOM’s support is so different!
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