Unified Messaging

Unified messaging is part of a general convergence in communications that has drawn together the telephone network, the data network and the wireless network into a single, seamlessly connected environment that people use to communicate.

Unified messaging is an extension of the traditional voice, fax and email messaging networks integrating with new methods of communication, like Voice over IP, instant messaging and collaborative technologies.

Unified Messaging can be defined as - A message management solution for all media types, providing access to any message, anytime, anywhere from any device.

Benefits include:

• Helping users to be more productive, and organizations more responsive
  
  
• Integrating all message types, replacing the multiple infrastructures that were once necessary
  
  
• Allowing users complete flexibility to choose the most convenient method for accessing their messages – PC or telephone