At ATCOM we consider a smooth system installation just the beginning!

Once we have you as a customer we intend to keep you!  Ongoing consultation, free educational seminars and excellent technical support are just a few of the tools we use to be sure you continue to get the most out of your partnership with us.

Ongoing Consultation
ATCOM representatives are trained to think strategically and to recommend products and services that will fulfill our customer’s current and anticipated needs.  We know what questions to ask to be sure that your systems can easily grow as your business prospers.

Application of new technology 
Nothing changes faster than technology.  It is virtually impossible for telecommunication system managers to be communication systems experts.  That’s where we come in.  We will stay up to date on the latest innovation and when something comes along that may fit your business’s needs we’ll let you know!

Local and Long distance billing review
Who really takes the time to decipher that enigmatic bill you receive every month from your local and long distance service company?  WE DO!  Just provide us with one of your monthly bills and we are very likely to find a way to save you money!

Technology Seminars
Lunch and Learn
Come have lunch with us and you just might learn a thing or two about your systems that can make operations run more smoothly at your office.  We realize that the communication systems manager at any company has a difficult job. We want to make things easier for you and we want to be sure you are using your systems to their full potential.  That’s the idea behind “Lunch and Learn”.  We invite you into our office for a bite to eat and a quick technology lesson.  Our customers always give us rave reviews, and many come back for these seminars again and again!

System Programming
ATCOM gives you options.  You can contact us to request programming changes (via telephone or e-mail) or simply handle the routine ones yourself.  We can integrate your telephone and Call Processing Systems with your LAN or any IP connection so that you can access the ADIX database from your own PC.  Now when minor changes are needed – if you prefer – you can just make the changes yourself. 

Telephone and Voice Processing system end user training
From the temporary warehouse clerk all the way to the CEO - we want everyone at your company to love their telephone set!  One way to ensure that they do, is to be sure they fully understand it’s functionality.  We will train, train and retrain if necessary.  We provide pretaining – before system installation, cutover training – the day your new system is operational and we provide follow-up training – anytime you need it!

Systems Manager Training
We believe one key element to any communication system is the individual that administers it.  We will be sure that the system manager fully understands his/her role and is comfortable with making any minor system changes that may be necessary.

Technical support
AT ATCOM we pride ourselves on service.  It is our goal to complete all orders and service requests as quickly and thoroughly as possible.
We have detailed below some of the aspects of our service department that make ATCOM unique among telecommunications providers.

System Programming and On Site Service
When the occasion arises that a technician needs to be dispatched to your location – ATCOM will be ready.  With service vans equipped with a unique global positioning system and over fifty factory certified technicians on staff, we boast an average response time of only 33 minutes on major system outages.

Award winning
Both MITEL Networks and Iwatsu America have recognized ATCOM's service staff for consistently providing superb customer service.

MITEL Certificate of Excellence for Customer Satisfaction
Iwatsu Pinnacle award

24/7 service
We realize that not all businesses close their doors at 5:00 p.m..  We are on call anytime service is required for your communication systems.

Global Positioning System
ATCOM’s Global Positioning System allows our service personnel to quickly and easily locate the service vehicle closest to your office at any time.  Our fully integrated GPS system is customized with a master database that details every customer’s company name, exact location, and the type of communications systems installed. 

Network Operations Center
We can instantly access your telephone and call processing systems at any time from our Network Operations Center.  We install remote diagnostics modems as standard equipment on every telephone and call processing system we sell.  Benefits to our customers include peace of mind, cost savings and quicker response times.

Remote system access
Many of the routine programming changes you will need can be completed via modem from our NOC.  ATCOM’s unique approach to customer service has answered the call of our customers – maintain rapid turn around time for work orders and keep costs low.  After the completion of each remote work order, our technicians give you a call to be sure all work has been completed satisfactorily.

Customer Help Desk
If you choose to make programming changes for yourself you can call on ATCOM for assistance.  Our Network Operations Center is fully staffed with certified technicians always on hand to answer all of your programming and user questions.

Complete Disaster Recovery Plan
For every system we install we keep a copy of the software programming settings – both at the customer’s site and in our Network Operations Center.  This database is updated every time a change is made to your system.  In the event of an emergency, we will always be ready with a current copy of your system’s software.