Duplin County Department Of Social Services Partners With ATCOM For New VoIP System

RALEIGH, N.C. – David Finch, president and CEO of ATCOM Business Technology Solutions (http://www.atcombts.com), has announced that the communications solutions provider replaced a Centrex service system with a state-of-the-art Mitel 3300 Voice over Internet Protocol (VoIP) communications system for the Duplin County Department of Social Services (Duplin DSS), a county-operated agency administering state-supervised programs that are federally mandated and regulated. The new communications platform is equipped with 125 all paperless IP telephones and includes applications such as Unified Messaging with desktop features allowing voicemails to be easily retrieved and managed; call accounting to track call usage; and demand call recording for quality assurance. Along with significant cost savings, the new system will provide Duplin DSS with a reliable and scalable IP system that is easy to manage in order to help the agency better serve its constituents.

“Our installation of a Mitel 3300 VoIP system for Duplin DSS provides the agency with a network where there is perfect communication among the employees as well as the constituents they serve,” said Finch. “The upgrade will allow the department to better serve the public and never have to compromise service due to inadequate communications features.”