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Business Telephone Systems
Our target market is enterprises with between 20-300 employees. We know this market and we excel in providing them with customized solutions. We ask our prospects many, many questions before we custom tailor a solution that’s just right for their unique business situation.
We are confident that we will get it right.
“If a customer is not 100% happy with our system, we’ll take it out – that’s a complete money back guarantee.” David Finch, ATCOM CEO. This bold statement shows the kind of confidence we have in our staff and the exceptional products that we market.
We also provide an obsolesence guarantee. If, within the next five years, new technology emerges that your system does not support, we will upgrade your system for free.
Call Processing Systems
Basic Voice Processing Systems typically include 2 components: automated attendant (call answering & call routing) and voice mail functions (message recording and distribution). Once considered a novelty, call processing systems are now expected and often preferred by many business callers.
What if a single product could provide your company with increased productivity, increased customer satisfaction and an enhanced company image?
A Call Processing System can do just that!
It will enhance communication between employees regardless of employee location or varying work schedules. A call processing system can also promote efficiency through customer's “self education”. Your staff may be freed from handling routine and repetitive questions from customers by use of prerecorded system announcements (class schedules, office directions, etc.). Customer satisfaction will also increase because your customers will appreciate having the option of speaking to a live person or leaving a more detailed and completely confidential message via voice mail.
With ATCOM’s guidance, the proper implementation and use of a call processing system will serve to proliferate a company image of efficiency and progressiveness.
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